Refund & Return Policy

Ahsan & Sons Global Traders wants customers to have a fair and clear process for returns, refunds, and exchanges. This Refund & Return Policy explains the general conditions that apply to items purchased through our ecommerce store.

If you need help with a specific order, please contact [email protected]. Customers should contact support for case-specific help so we can review item condition, order details, and the best available resolution.

Return Eligibility

To be considered for a return, items should generally meet the following conditions unless the issue involves a damaged, defective, or incorrect product received from us.

• The return request should be made within a reasonable time after delivery.
• The item should be unused, unwashed, and in its original condition.
• The item should be returned with original packaging, tags, accessories, manuals, or included parts where applicable.
• Proof of purchase, order number, or other order verification may be required.

We reserve the right to refuse returns that do not meet basic eligibility conditions or that show signs of use, damage after delivery, alteration, or missing components.

Damaged, Defective, or Wrong Items

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible after delivery. To help us review the issue quickly, we may ask for photos of the item, packaging, shipping label, and a description of the problem.

• Do not use the item if you believe it is damaged or incorrect.
• Keep the original packaging until the issue is reviewed if possible.
• We will assess the claim and may offer a replacement, exchange, store credit, or refund depending on the situation.

Non-Returnable Items

Some items may not be eligible for return or exchange due to their type, condition, or business practicality. Examples may include:

• Items damaged after delivery due to misuse, mishandling, or improper storage
• Used, washed, altered, or incomplete items
• Items without original packaging or proof of purchase where verification is not possible
• Perishable, customized, personal-use, hygiene-sensitive, or clearance items where return is not suitable

If you are unsure whether your item can be returned, please contact support before sending anything back.

Return Process

To request a return, exchange, or refund review, please contact us first by email. Returns should not be sent without prior approval or instructions.

• Email [email protected] with your order number and issue details.
• Include clear photos if the item is damaged, defective, or incorrect.
• Wait for return guidance, approval, or next steps from our support team.
• Pack the item securely if a return shipment is approved.

Unauthorized returns may be delayed, refused, or sent back if they cannot be matched to an approved request.

Inspection and Approval

Once a returned item is received, we may inspect it to confirm condition and eligibility. Approval of a refund or exchange depends on the results of this inspection and the circumstances of the order.

• If approved, we will process the applicable resolution.
• If not approved, we may explain the reason and discuss available options, if any.

Refunds

If a refund is approved, it will generally be issued to the original payment method where possible. Processing time may vary depending on payment providers, banks, or financial institutions.

• Refunds may cover the product price paid, and in some cases shipping charges if the error was on our side.
• Original shipping charges may not be refunded for standard returns where the item is not faulty or incorrect.
• If partial issues apply, a partial refund may be offered where appropriate.

Exchanges

If you would prefer an exchange, we may offer a replacement item, size change, or similar alternative subject to stock availability and review of the returned item.

• Exchanges are subject to product availability.
• If an exact replacement is not available, we may discuss other options such as refund or alternate item.

Return Shipping Costs

Return shipping responsibility may depend on the reason for the return.

• If the return is due to a damaged, defective, or incorrect item, we may assist with or bear reasonable return shipping costs where appropriate.
• If the return is requested for other reasons, the customer may be responsible for return shipping costs.
• Any non-refundable shipping or handling charges may be communicated during the review process.

Timing

Customers should report delivery problems or return concerns promptly after receiving the order. Once an approved returned item is received and inspected, we aim to process the outcome within a reasonable timeframe. Actual refund arrival time depends on the payment channel used.

Order Cancellations

If you need to cancel an order, please contact us immediately. Orders that have already been processed, packed, shipped, or handed over for delivery may not be eligible for cancellation. In such cases, the order may instead fall under the normal return review process after delivery, if eligible.

Need Help

If you have questions about whether your item qualifies for return, refund, or exchange, please contact [email protected]. Customers should contact support for case-specific help so we can review their order and provide the most suitable guidance.